Privacy Policy

Last updated: October 14, 2026

1. Introduction

Welcome to OrnamentsX (“we,” “us,” or “our”). We operate an online store offering personalized Christmas ornaments and related products through our website.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

2. Information We Collect

We may collect the following categories of personal information:

Personal and contact information

  • Name and surname.
  • Billing and shipping addresses.
  • Email address.
  • Telephone number, if provided.

Order and personalization information

  • Products purchased and order history.
  • Names, dates, messages, photographs, or other details you provide to personalize your ornaments.
  • Delivery instructions and customer service communications.

Payment information

Payments are processed through the payment providers available at checkout. We may receive payment confirmations, transaction references, payment status, and limited payment-related information. We do not intentionally store full payment card details on our website when payments are processed by an external payment provider.

Technical and usage information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with the website. The information collected depends on our website configuration and the technologies we use.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill orders.
  • To create personalized products according to the details you submit.
  • To arrange shipping and delivery.
  • To process payments, refunds, and returns.
  • To communicate with you about orders, delivery, or customer support.
  • To manage customer accounts and website functionality.
  • To prevent fraud, misuse, and unauthorized transactions.
  • To comply with applicable legal, accounting, and tax obligations.
  • To improve our website, products, and customer experience.
  • To send marketing communications where permitted by law and, when required, with your consent.
  • To maintain the security and proper operation of our website.

We do not use personalization information for unrelated purposes without an appropriate legal basis.

4. Legal Bases for Processing

Where the GDPR applies, we process personal data under one or more of the following legal bases:

Contractual necessity: To accept, process, and fulfill your order and provide customer support.

Legal obligations: To comply with applicable accounting, tax, consumer protection, and other legal requirements.

Legitimate interests: To secure our website, prevent fraud, manage our business, and improve our services, provided these interests do not override your rights and freedoms.

Consent: To send certain marketing communications or use non-essential cookies and similar technologies where consent is required.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Payments

We use third-party payment service providers to process payments made through our website.

When you make a purchase, the payment provider may process your payment information in accordance with its own privacy policy and terms. We receive the information necessary to confirm and manage your transaction.

The payment methods available to you are displayed at checkout. Please review the relevant provider’s privacy policy for information about its data processing practices.

6. Shipping and Delivery

To deliver your order, we may share the information necessary for shipping with postal operators, courier companies, fulfillment providers, or other delivery partners.

This information may include your name, delivery address, telephone number, and order or shipment reference.

These parties are expected to process the information in accordance with applicable laws and their relevant contractual obligations.

7. Personalized Products and Customer-Provided Content

Our store offers personalized ornaments. When you submit names, messages, dates, photographs, or other personalization details, we use that information to prepare and fulfill your order.

Please only submit information and photographs that you are authorized to provide. If you submit personal information or photographs relating to another person, you should ensure that you have the appropriate permission where required.

We retain personalization information only for as long as reasonably necessary to produce your order, provide customer service, handle disputes, and meet applicable legal obligations, unless a longer retention period is required or permitted by law.

We do not sell your personalization details to third parties.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly and improve your browsing experience.

These technologies may be used to:

  • Remember items in your shopping cart.
  • Maintain website functionality and customer sessions.
  • Remember certain preferences.
  • Understand website usage and performance.
  • Support advertising or marketing, if such tools are enabled.

Strictly necessary cookies may be used to provide the services you request. Non-essential analytics, advertising, or similar technologies will be used in accordance with applicable consent requirements.

You can manage cookies through our cookie banner or your browser settings, where available. Blocking certain cookies may affect shopping cart functionality, checkout, or other website features.

9. Third-Party Services

To operate our store, we may use third-party services such as:

  • WooCommerce for online store functionality.
  • WordPress and Elementor for website management and presentation.
  • Payment processors for secure payment handling.
  • Shipping and courier companies for delivery.
  • Website hosting, security, and technical support providers.
  • Analytics, advertising, or email services, if enabled.

These providers may process personal data as necessary to provide their services. Depending on the provider and service, they may act as our processors or as independent controllers.

We encourage you to review the privacy policies of relevant third-party services. We will update this policy if our data practices materially change.

10. When We Share Personal Information

We may disclose personal data to:

  • Payment providers to process transactions.
  • Shipping and fulfillment partners to deliver orders.
  • Hosting and technical service providers to operate the website.
  • Professional advisers, accountants, or insurers where necessary.
  • Public authorities or other parties when required by law or necessary to protect our legal rights.

We do not sell your personal data.

We share only the information reasonably necessary for the relevant purpose and take appropriate steps to protect it.

11. International Data Transfers

Some of our service providers may process personal data outside Bulgaria or the European Economic Area (EEA).

Where personal data is transferred internationally and applicable law requires safeguards, we will rely on an appropriate transfer mechanism, such as an adequacy decision or suitable contractual safeguards.

You may contact us for further information about relevant safeguards, subject to applicable legal requirements.

12. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution.

Retention periods vary depending on the type of information and the purpose for which it is processed. For example, order and transaction records may need to be retained for statutory accounting or tax periods, while certain temporary technical records may be kept for shorter periods.

When personal data is no longer required, we will delete it or anonymize it where appropriate, subject to applicable legal obligations.

13. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. You should use a strong password for any account you create and avoid sending sensitive payment information through ordinary email or contact forms.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Request data portability.
  • Withdraw consent where processing is based on consent.
  • Object to direct marketing at any time.
  • Lodge a complaint with a competent data protection authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before fulfilling a request.

To exercise your rights, please contact us using the contact details below.

If you are in Bulgaria, you may also contact the Commission for Personal Data Protection (CPDP) at https://www.cpdp.bg/. If you are in another EEA country, you may contact the relevant supervisory authority.

15. Children’s Privacy

Our website is intended for customers who are legally able to make purchases under applicable law. We do not knowingly collect children’s personal data for independent marketing purposes.

If you believe that a child has provided personal data to us inappropriately, please contact us so that we can review the situation and take appropriate action.

16. Marketing Communications

If we send promotional emails, we will do so in accordance with applicable marketing and privacy laws.

Where consent is required, we will obtain it before sending marketing communications. You may unsubscribe at any time using the unsubscribe link in the email or by contacting us.

Even if you opt out of marketing, we may still send essential messages about your purchases, deliveries, refunds, or other service-related matters.

17. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

When you visit another website, we recommend reviewing its privacy policy before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, or legal requirements.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

19. Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise your privacy rights, please contact us:

Store name: OrnamentsX
Website: https://www.ornamentsX.com
Email: support@ornamentsX.com
Business/legal name: Polarized & Polarx
Business address: 2424 Highway 6&50, Grand Junction, CO 81505, United States
Contact Phone Number: +1 (970) 234-2896

We will respond to privacy requests within the time limits required by applicable law.