Delivery Policy

Step One: Order Placement

Place your order for custom holiday gifts, initiating our careful handling process to prepare your personalized Christmas ornaments for creation.

Step Two: Careful Handling

Our team meticulously handles your items, ensuring each custom ornament is crafted and packaged securely before being handed over for shipping.

Prompt Delivery

Receive your festive packages on time with our reliable shipping methods, ensuring your holiday gifts arrive ready to delight everyone.

How long does order handling take?

Handling and personalization typically take between 2 to 4 business days before dispatch.

Do you offer expedited shipping options?

Yes, expedited shipping choices are available at checkout for faster holiday delivery.

Can I track my custom ornament shipment?

Tracking information is sent via email as soon as your personalized gift ships out.

Where do you ship your holiday gifts?

We ship our custom holiday ornaments nationwide to all US addresses.

What if my package arrives damaged?

Please contact our support team immediately so we can replace your damaged ornament.

Are there holiday shipping deadlines?

Yes, specific ordering cutoffs are announced yearly to ensure Christmas delivery.

Delivery Policy

Last updated: October 14, 2026

At OrnamentsX.com, we want your ceramic Christmas ornaments to arrive safely and in perfect condition. We carefully prepare and package our products to help protect them during shipping.

Please review our delivery policy before placing your order.

1. Shipping Locations

OrnamentsX.com currently ships to addresses within the United States only.

We do not offer international shipping at this time. Orders with delivery addresses outside our supported U.S. shipping area cannot be fulfilled.

2. Shipping Carrier

We use the United States Postal Service (USPS) to deliver orders within the United States.

Available shipping services and costs will be displayed at checkout, depending on the destination, package size, weight, and available options.

3. Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.

Personalized and custom-made ceramic ornaments may require additional preparation time.

Processing times do not include weekends or U.S. public holidays. During busy holiday periods, processing may take longer than usual.

4. Estimated Delivery Times

Once your order has been shipped, estimated USPS delivery times depend on the selected service and destination.

Typical domestic shipping estimates may include:

  • USPS Ground Advantage: Approximately 2–5 business days.
  • USPS Priority Mail: Approximately 2–3 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to distance, weather, postal service disruptions, seasonal demand, and other circumstances.

For current service information, visit the official USPS website.

5. Shipping Costs

We offer free Standard Shipping on all orders!

6. Order Tracking

When tracking is available for your selected shipping service, tracking information will be sent to the email address provided at checkout after your order has shipped.

You can use the tracking number on the USPS Tracking website.

Please allow time for tracking information to become available after the package is accepted by USPS.

7. Packaging and Delivery of Ceramic Ornaments

Our ceramic ornaments are fragile products. We take reasonable care to package orders securely to reduce the risk of damage during transportation.

Please inspect your order after delivery.

If an ornament arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs of the item and packaging, where applicable. We will review the issue and work with you toward an appropriate resolution under our Refund and Returns Policy and applicable law.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us immediately. We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has shipped.

Additional shipping charges or delays may occur when an address is incomplete or incorrect, subject to applicable law.

9. Delayed, Lost, or Undelivered Packages

If your package is delayed, please check the tracking information and allow reasonable time for USPS to complete delivery.

If your order appears to be lost or has not arrived within a reasonable period, contact us so we can investigate.

We will work with you and, where appropriate, USPS to help resolve the issue. Your rights concerning lost or undelivered goods are not affected by this policy.

10. Delivery Issues

If tracking indicates that your package has been delivered but you cannot locate it, please check your mailbox, delivery area, household members, and any delivery notices.

You may also contact your local USPS office for further information.

If the package remains missing, contact us with your order number so we can assist you.

11. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

Store: OrnamentsX.com
Email: support@ornamentsX.com

Please include your order number so we can help you as quickly as possible.

Thank you for shopping with OrnamentsX.com. We appreciate your trust and look forward to helping make your Christmas celebrations special.