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Terms and Conditions
Last updated: October 14, 2026
1. Introduction
Welcome to OrnamentsX. These Terms and Conditions (“Terms”) govern your access to and use of our website and your purchase of products through our online store.
The website is operated under the trade name Polarized & Polarx, by Lachezar Nezhov Ognyanov (“we,” “us,” or “our”).
By accessing our website, placing an order, or purchasing our products, you agree to these Terms. Please read them carefully before using our website. If you do not agree with these Terms, please do not use our website.
2. Business Information
Trade Name: Polarized & Polarx
Registered Name: Lachezar Nezhov Ognyanov
Business Address: 2424 Highway 6&50, Grand Junction, CO 81505, United States
Mailing Address: 469 N Sun Ct, Grand Junction, CO 81504, United States
Phone: +1 (970) 234-2896
Email: support@ornamentsX.com
Website: OrnamentsX
3. Eligibility and Website Use
By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes and not to:
- Violate any applicable law or regulation.
- Attempt to interfere with the security or operation of our website.
- Submit false, misleading, or fraudulent order information.
- Use our website to distribute harmful software or unauthorized content.
- Infringe the intellectual property or other rights of any person.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers, or services, subject to applicable law.
4. Products and Personalization
OrnamentsX offers Christmas ornaments and other products that may be personalized with names, dates, messages, photographs, or other customer-provided details.
Please carefully review your personalization information before submitting your order. You are responsible for ensuring that names, dates, spelling, and other details entered during checkout are correct.
Because personalized products are made according to individual specifications, the finished product may have minor variations in appearance, positioning, color, or finish compared with website images. Screen settings and lighting can also affect how colors appear.
We make reasonable efforts to display our products accurately. However, product photographs and mockups are illustrative and may not perfectly represent every finished item.
We reserve the right to correct product descriptions, pricing errors, and other inaccuracies and to discontinue products, subject to applicable law and any existing contractual obligations.
5. Orders and Order Acceptance
When you place an order, you agree to provide complete and accurate billing, shipping, contact, and personalization information.
After submitting your order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or that production has begun.
We reserve the right to refuse or cancel an order where permitted by law, including in cases involving suspected fraud, unauthorized transactions, incorrect pricing, product unavailability, or inaccurate information.
If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law.
6. Prices and Payment
All product prices and applicable charges will be displayed on our website or at checkout.
Unless expressly stated otherwise, shipping charges, applicable taxes, customs duties, and other fees may be additional and will be shown or explained where required by law.
We reserve the right to change prices at any time. Price changes will not alter an order that has already been accepted, except where permitted by law or agreed with the customer.
Payments are processed through the payment methods made available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not guarantee the availability of every payment method at all times. Payment providers may apply their own terms and privacy policies.
7. Production and Processing Times
Personalized products may require additional production time before they are shipped.
Any production or processing times displayed on our website are estimates unless expressly stated otherwise. Actual processing times may vary depending on order volume, personalization requirements, material availability, holidays, or other circumstances.
We will make reasonable efforts to process orders within the stated timeframes. If a significant delay occurs, we may contact you using the information supplied with your order.
8. Shipping and Delivery
Orders are shipped to the address provided at checkout. Please ensure that your shipping information is accurate and complete.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delivery may be affected by carrier delays, weather, customs inspections, public holidays, or other circumstances outside our reasonable control.
Responsibility for loss or damage during shipping will be determined in accordance with applicable law and the circumstances of the order.
If your package arrives damaged, is missing, or appears to be lost, please contact us at support@ornamentsX.com with your order number and relevant details.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility where permitted by law.
Nothing in this section limits any mandatory consumer rights relating to delivery.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@ornamentsX.com.
We will try to accommodate your request if production has not started. Once a personalized product has entered production or has been shipped, changes or cancellations may no longer be possible, subject to applicable law.
Nothing in this section excludes any cancellation right that cannot legally be excluded.
10. Returns, Refunds, and Replacements
Our returns and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.
Because personalized products are made to individual specifications, change-of-mind returns may be restricted where permitted by law.
If an item arrives damaged, defective, incorrect, or materially different from the order, please contact us so we can review the issue and provide an appropriate remedy.
Any return, refund, replacement, or cancellation will be handled in accordance with our published policies and applicable consumer protection laws.
11. Customer-Provided Personalization Content
You are responsible for ensuring that any names, messages, photographs, images, or other materials you submit for personalization are accurate and that you have the right to use and provide them.
You agree not to submit content that is unlawful, fraudulent, defamatory, infringing, or otherwise violates another person’s rights.
By submitting content for the purpose of fulfilling your order, you authorize us to use that content as reasonably necessary to create, process, and deliver your personalized product.
We do not acquire ownership of your submitted content merely because you provide it to us.
We may decline personalization requests that we reasonably believe violate these Terms or applicable law.
12. Intellectual Property
Unless otherwise indicated, the content on our website, including text, product descriptions, graphics, logos, photographs, designs, layout, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may browse our website and use it for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except as permitted by applicable law.
Product personalization does not grant you ownership of our underlying product designs, branding, or other intellectual property.
13. Third-Party Services and Links
Our website may use third-party services, including payment processors, shipping providers, website hosting services, and other tools needed to operate our store.
Our website may also contain links to third-party websites. We do not control the content, availability, or policies of those websites and are not responsible for their practices.
Your use of third-party services may be subject to additional terms and privacy policies provided by those third parties.
14. Privacy and Personal Data
We collect and process personal information in connection with website visits, orders, payments, shipping, personalization, and customer support.
Our handling of personal information is described in our Privacy Policy, which explains the categories of information we collect, how we use it, when we share it, and the rights that may be available to you.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
Where consent is legally required for cookies or other data processing, we will request it as required by applicable law.
15. Website Availability and Accuracy
We aim to keep our website available, secure, and accurate. However, we do not guarantee that the website will always operate without interruptions, errors, or technical problems.
We may update, suspend, or discontinue parts of the website for maintenance, security, technical, or business reasons.
We will not be responsible for temporary interruptions to the extent permitted by applicable law.
16. Disclaimer of Warranties
To the extent permitted by applicable law, the website and its general content are provided on an “as available” basis.
We do not guarantee uninterrupted or error-free website operation or that every technical feature will always be available.
Nothing in these Terms excludes or limits any product warranty, statutory guarantee, or consumer right that cannot legally be excluded or limited.
17. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or inability to use it.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be excluded for defective products, fraud, intentional misconduct, or other protected rights.
Where liability may legally be limited, our liability will be determined in accordance with applicable law and the circumstances of the claim.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your violation of these Terms, including infringement caused by content you submit for personalization.
This section does not apply where liability cannot legally be imposed on you or where the loss results from our own unlawful conduct.
19. Events Beyond Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, transportation disruptions, public emergencies, or interruptions to essential services.
We will make reasonable efforts to minimize the impact of such events and communicate material delays where appropriate.
This section does not remove any mandatory rights you may have under applicable law.
20. Governing Law and Disputes
These Terms will be interpreted in accordance with applicable law.
To the extent legally permitted, disputes may be brought before the courts with appropriate jurisdiction over the matter.
If you are a consumer, any mandatory consumer protection rules or jurisdictional rights available under the laws that apply to your purchase will remain unaffected by this section.
We encourage customers to contact us first at support@ornamentsX.com so that we can try to resolve any concerns promptly and fairly.
21. Changes to These Terms
We may revise these Terms from time to time to reflect changes to our products, business practices, website functionality, or legal requirements.
The updated Terms will be published on this page with a revised “Last updated” date.
Changes will apply as permitted by law. Changes will not retroactively remove rights or alter an existing agreement where doing so is prohibited by applicable law.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid or unenforceable provision will be interpreted or replaced as necessary to achieve a lawful result that most closely reflects its original purpose, where permitted.
23. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into the purchase process, govern your use of our website and purchases from our store.
If there is a conflict between these Terms and a mandatory legal right, the mandatory legal right will prevail.
24. Contact Information
If you have questions about these Terms and Conditions, please contact us:
OrnamentsX
Trade Name: Polarized & Polarx
Registered Name: Lachezar Nezhov Ognyanov
Email: support@ornamentsX.com
Phone: +1 (970) 234-2896
Business Address: 2424 Highway 6&50, Grand Junction, CO 81505, United States
Mailing Address: 469 N Sun Ct, Grand Junction, CO 81504, United States
Thank you for shopping with OrnamentsX and choosing personalized ornaments for your special holiday moments.